REFUNDS & RETURNS
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Earrings can not be returned or exchanged due to hygienic reasons.
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We do not provide free returns, you are responsible for the return costs.
ORDER CANCELLATION:
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
REFUNDS:
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If you did not receive the product within 45 days you can request a refund or a reshipment. Please note that it usually takes 2 to15 days for your package to arrive depending on your location.
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If you received the wrong item you can request a refund or a reshipment.
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If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
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If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
EXCHANGES:
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If for any reason you would like to exchange your product, You must contact us first and we will guide you through the steps.